can we use vietnamese SIM for Watchu?

[nguyenvume]

Dear Louise,

Based on your instruction and support, I have set successfully my daughter Watchu, it is now normally working as expected.
The watchu watch is good and useful.

Thank you very much for your support!

Best regards,

Anh Vu

[WATCHU Support]

Hello Anh

You’re very welcome. I am glad you have managed to get it all up and running
for your daughter.

Kind Regards
Louise
WATCHU Senior Technical Support Team
support@watchugps.com
USA: 408-872-6822 Mon-Fri 4am-5pm EST
UK: 01792 342 708 Mon-Fri 8am-10pm

[nguyenvume]

Hi Louise,

Can we use one more smart phone to connect and manage my daughter watchu with the same my registered administrator account?

My admin phone has not received alert messages from watchu since yesterday afternoon, how can I do for this problem? (Other functions are normal and in good condition.)

Thank you very much!

Best regards,

Anh Vu

• This reply was modified 7 years ago by  nguyenvume.
• This reply was modified 7 years ago by  nguyenvume.

[WATCHU Support]

Hello Anh

Yes you can use the App on additional smartphones, you will need to provide them with your login details and password and make sure that their phone number is entered into the family list to enable them to do so.

As for the issue you are having, get your SIM provider to send you the APN setting and it will link it up to the app correctly to enable all the functions to work.

Once the APN has been sent to the Watchu SIM number, you will need to wait about 25 minutes, ensuring that the watch has a signal and is charged. Then after 25 minutes, please switch the watch off, and log out of the app. Wait a further 3 minutes, switch the watch back on again and log back into the app. From the Blue screen in the app at the bottom, on the image of the watch, click on there and press locate watch it has about a 30/40 second delay and will ring/locate the watch, let it ring for about 60 seconds then press any key on the watch to silence it. This will update the settings sent to it and link it up for tracking etc.

If you have any other questions, please let me know.

Kind Regards
Louise
WATCHU Senior Technical Support Team
support@watchugps.com
USA: 408-872-6822 Mon-Fri 4am-5pm EST
UK: 01792 342 708 Mon-Fri 8am-10pm

[nguyenvume]

HI Louise,

Thank you very much for your prompt reply my queries!
My daughter watchu sim service provider is MOBIPHONE, and my cell phone sim service provider is VINAPHONE, both of service provider are in Vietnam country.

I will follow your instruction when I get home today.

Thank you very much!

Kind Regards,
Anh Vu

[WATCHU Support]

Hello Anh

You’re very welcome.

Have a great weekend.

Kind Regards
Louise
CPR Call Blocker Senior Technical Support
support@cprcallblocker.com
USA: 408-872-6822 Mon-Fri 4am-5pm EST
UK: 01792 342 708 Mon-Fri 8am-10pm
CANADA : 14373701732

[nguyenvume]

Dear Louise,

I don’t know why Watchu is not working, Watchu can received call but can not make a call to nay phone!, can not power off when inserted sim!
Please help what I can do?

Thank you very much!

Anh Vu

[Author]

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