I can make calls but my watch is no longer tracking

[WATCHU Support]

Please note: If you are using you’re own SIM card for the WATCHU you will likely need to update the settings on the watch to match those of your SIM card provider

To set the correct APN settings to the watch you will need to send an SMS text message from a mobile with the appropriate code below, the SMS should match the code EXACTLY with no spaces and be sent to the WATCHU SIM telephone number

If using the provided SIM and connecting for the first time does not work, or if you changed back to the included SIM, use the CPR Chameleon SIM settings

Provider	SMS to send to WATCHU number
CPR Chameleon SIM (included)	#862182,STAPN:mobiledata,0,0, 0.0.0.0,0,,,,,

 

Provider	SMS to send to WATCHU number
Vodafone – Pay As you Go	#862182,STAPN:pp.vodafone.co.uk,0,0, 0.0.0.0,0,,,wap,wap,
Vodafone – Contract	#862182,STAPN:wap.vodafone.co.uk,0,0, 0.0.0.0,0,,,wap,wap,
Asda Mobile EE	#862182,STAPN:everywhere,0,0, 0.0.0.0,0,,,eesecure,secure, #862182,STAPN:everywhere,0,0,0. 0.0.0,0,,,eesecure,secure,
O2 – Contract	#862182,STAPN:mobile.o2.co.uk,0,0, 0.0.0.0,0,,,o2web,password,
O2 – Pay As You Go	#862182,STAPN:payandgo.o2.co.uk,0,0, 0.0.0.0,0,,,payandgo,password,
giffgaff	#862182,STAPN:giffgaff.com,0,0,0.0. 0.0,0,,,giffgaff,,
TalkMobile	#862182,STAPN:payg.talkmobile.co.uk,0,0, 0.0.0.0,0,,,wap,wap,
Tesco Mobile – ALL SIMS	#862182,STAPN:prepay.tesco-mobile.com,0,0,0.0.0.0,0,,, tescowap,password,
BT Mobile	#862182,STAPN:btmobile.bt.com,0,0, 0.0.0.0,0,,,bt,bt,
Virgin Mobile	#862182,STAPN:goto.virginmobile.uk,0,0, 0.0.0.0,0,,,user,,

Please ensure that there is no zero in the number (see image below)

And then resend the APN to the watch (see image below)

If using the provided SIM and connecting for the first time does not work, or if you changed back to the included SIM, use the CPR Chameleon SIM settings

To set the correct APN settings to the watch you will need to send an SMS text message from a mobile with the appropriate code below, the SMS should match the code EXACTLY with no spaces and be sent to the WATCHU SIM telephone number

If the settings have been accepted by the WATCHU you will receive a SMS response reading “APN set OK”

Turn off the watch, sign out of the app and then tunr on the watch and sign in on the app. This way should work perfectly.

Kind regards.

WATCHU Technical Support Team
support@watchugps.com
USA: 408-872-6822 Mon-Fri 4am-5pm EST
UK: 01792 342 708 Mon-Fri 8am-10pm

• This topic was modified 6 years, 11 months ago by  WATCHU Support.
• This topic was modified 6 years, 11 months ago by  WATCHU Support.
• This topic was modified 6 years, 11 months ago by  WATCHU Support.
• This topic was modified 6 years, 9 months ago by  WATCHU Support.

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