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Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 13, 2017 at 10:00 am in reply to: can we use vietnamese SIM for Watchu? #1015
    WATCHU Support

    Hello Anh

    You’re very welcome.

    Have a great weekend.

    Kind Regards
    Louise
    CPR Call Blocker Senior Technical Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm
    CANADA : 14373701732

    October 12, 2017 at 11:59 am in reply to: can we use vietnamese SIM for Watchu? #1013
    WATCHU Support

    Hello Anh

    Yes you can use the App on additional smartphones, you will need to provide them with your login details and password and make sure that their phone number is entered into the family list to enable them to do so.

    As for the issue you are having, get your SIM provider to send you the APN setting and it will link it up to the app correctly to enable all the functions to work.

    Once the APN has been sent to the Watchu SIM number, you will need to wait about 25 minutes, ensuring that the watch has a signal and is charged. Then after 25 minutes, please switch the watch off, and log out of the app. Wait a further 3 minutes, switch the watch back on again and log back into the app. From the Blue screen in the app at the bottom, on the image of the watch, click on there and press locate watch it has about a 30/40 second delay and will ring/locate the watch, let it ring for about 60 seconds then press any key on the watch to silence it. This will update the settings sent to it and link it up for tracking etc.

    If you have any other questions, please let me know.

    Kind Regards
    Louise
    WATCHU Senior Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    October 4, 2017 at 10:37 am in reply to: can we use vietnamese SIM for Watchu? #1009
    WATCHU Support

    Hello Anh

    You’re very welcome. I am glad you have managed to get it all up and running
    for your daughter.

    Kind Regards
    Louise
    WATCHU Senior Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    October 3, 2017 at 11:28 am in reply to: can we use vietnamese SIM for Watchu? #1006
    WATCHU Support

    Hi Anh

    Take the SIM you have purchased and place it in your cell phone, then from the settings, (network settings) make sure it is only 2G enabled. Once this selection has been made and saved on the SIM, then take it out and put it into the WATCHU. Then turn the watchu off.

    Wait a few minutes, turn it back on again. You will need your SIM service provider to send an SMS (Text) APN setting to the SIM number to get it to link with the APP.

    Or alternatively let me know who the provider is and I will get the APN for you so you can send it yourself from the ADMIN phone.

    Then to register the SIM number with the watch, simply go onto our website and click on SIM services, register your sim from the drop down menu and complete the form.

    If you have any further questions, please let me know.

    Kind Regards
    Louise
    WATCHU Senior Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 14, 2017 at 2:02 pm in reply to: can we use vietnamese SIM for Watchu? #969
    WATCHU Support

    Hi

    No problem, if you need any assistance just let me know.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 12, 2017 at 12:13 pm in reply to: can we use vietnamese SIM for Watchu? #958
    WATCHU Support

    Hi

    You are very welcome.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 11, 2017 at 1:05 pm in reply to: can we use vietnamese SIM for Watchu? #956
    WATCHU Support

    Hello
    Here are the charges:
    CPR Chameleon for use in the UK & Rest of Europe
    Monthly line rental (for network switching) £1.00
    Calls to EU fixed lines and mobiles 30p
    Texts to all destinations 15p
    Data per MB 20p
    Calls to all international destinations (Outside EU)
    POA
    Above prices exclude 20% VAT. Charges shown are per minute, per message or per MB unless otherwise stated.

    Yes you can use your number as the administrator, just ensure you add the country code in correctly so that it is saved as it shows in your caller ID or you won’t be able to phone the watchu or it won’t be able to phone you correctly.

    As for the additional call costs, that will depend on your SIM carrier. You can also get a SIM from your provider, but it would need to be only 2G enabled for voice calls and data tracking.

    If you have any other questions, please let me know.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 7, 2017 at 12:32 pm in reply to: can we use vietnamese SIM for Watchu? #951
    WATCHU Support

    You’re very welcome

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 6, 2017 at 6:17 pm in reply to: Frozen ! #948
    WATCHU Support

    Hello

    Can you please email me the watchu telephone number so I can help you resolve this.
    Please also Pop the SIM card out half way, press the SOS button to switch the watchu off,
    wait a few minutes, pop the SIM back in then switch the watch back on again.

    I look forward to you emailing me the number so we can get this all synced up again.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 5, 2017 at 1:45 pm in reply to: can we use vietnamese SIM for Watchu? #946
    WATCHU Support

    Hello

    Our SIM will work in Vietnam for you. If you make international calls then you would
    pay international costs.

    It uses the 2G network using all available network providers to get the best signal for
    you.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    September 4, 2017 at 2:34 pm in reply to: can we use vietnamese SIM for Watchu? #942
    WATCHU Support

    Hello

    You can use our CPR Chameleon SIM which runs on 2G signal (GPS/LBS) only.
    If you wish to use your own network provider, we cannot guarantee full functionality with a third party SIM as it will be locked to using a single networks for LBS tracking.

    If you use our SIM it will use all available networks to ensure the best signal and functionality.

    If you wish to purchase our watchu, you can do so via amazon.co.uk (or .com) or our website http://www.watchu.com and choose your country of preference for currency and delivery.

    If you have any further questions, please feel free to contact us.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    August 24, 2017 at 12:16 pm in reply to: Blank Screen #933
    WATCHU Support

    Hello David

    Please can you contact me via email and provide me with the WATCHU Telephone
    number so I can help you resolve this issue.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    July 20, 2017 at 6:55 pm in reply to: I can get calls from the watch but can't call it, just hangs up. #886
    WATCHU Support

    Hello

    Can you please contact me via email or phone to go through troubleshooting methods
    with you and help you get this resolved asap.

    Kind Regards
    Louise
    WATCHU Technical Support Team
    support@watchugps.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

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Viewing 13 posts - 1 through 13 (of 13 total)